Payment and Disputes

1.1. About this page

Lotify is operated by Prixio LLC (Identification Code: 405842842). This page explains how payment and the dispute procedure work. It is not a guarantee or insurance. Prixio is not the seller and is not a guarantor of payment or delivery. The contract of sale is between you and the seller. None of these steps limits your rights under the law.

2.2. Card hold and charge

When you pay, the bank first blocks the amount on your card:

The hold covers the winning bid and the delivery charge for the method you chose. Lotify charges buyers no fee. If the hold is cancelled, you pay nothing, including the delivery charge. How soon the blocked amount is available again depends on your card's bank.

How it works:

1. Pay within 48 hours of winning. The bank blocks the amount on your card for up to 10 calendar days. The money is not charged at this point
2. The seller dispatches the item within 2 business days (Monday to Friday, Tbilisi time) and records the tracking details. If the seller misses this deadline, the hold is cancelled and you are not charged. If you collect in person, there is no dispatch deadline
3. Your card is charged when you confirm receipt, or on day 9 after the hold (216 hours) if no dispute is open, whichever comes first. The same applies if you collect in person. The seller marking the item delivered or handed over does not trigger the charge.
4. When your card is charged, the bank transfers the seller's share to the seller's verified IBAN and the commission stays with Prixio. Transfer timing depends on the banks

If the item does not arrive or does not match the listing, open a dispute before your card is charged. If you do nothing, your card is charged on the dates above, even if the item has not arrived, so check those dates in My Purchases. Delivery status is recorded by the seller and is not verified by Lotify.

3.3. Seller identity check

Every seller must complete identity verification before they can list an item:

• Verified sellers display a verification badge on their profile and listings
• Our team reviews photos of both sides of the seller's ID card and a selfie holding it, alongside their contact details
• Verification raises a seller's trust score, and the trust score is what sets how many auctions and photos they may post
• Note: verification confirms who the seller is, not the quality of what they are selling, so always check the seller's ratings and reviews as well.

4.4. After delivery

Unless you open a dispute, your card is charged when you confirm receipt or on day 9 after the hold, whichever comes first. Before then you can:

• Inspect the item thoroughly
• Compare it to the listing description and photos
• Test functionality if applicable
• Confirm receipt if satisfied
• Open a dispute if there's an issue

Important: Day 9 only sets when your card is charged. It does not end your rights under the law. On day 9 your card is charged even if the item has not reached you, unless a dispute is open, so if there is a problem, open a dispute before then.

5.5. Dispute procedure

Only the buyer can open a dispute on Lotify, and only before the card is charged or the hold is cancelled:

1. Press Report Problem on the purchase in My Purchases
2. Choose the reason that fits and describe the problem in detail
3. The seller is asked to respond within 48 hours
4. If you and the seller do not agree, Lotify's team reviews what both of you provided
5. The review only determines whether the bank is asked to charge the full amount, charge a reduced amount or cancel the hold. If the outcome is a reduced amount, only that amount is charged. If a dispute is still open on day 9, the hold is cancelled and you are not charged

This outcome does not decide who is right and does not bind you or the seller. Cancelling the hold does not end any claim: you and the seller both keep your claims against each other, and Prixio is not a guarantor. You can go to court or to the Competition and Consumer Protection Agency of Georgia. After your card is charged, Lotify has no refund route: your rights under the law remain, directly against the seller. Either side may ask for the outcome to be reviewed within 7 calendar days after it is recorded, but a review cannot undo a charge or a cancelled hold. A dispute closed on day 9, or closed because the seller missed the dispatch deadline, has no review.

6.6. When you can open a dispute

You can open a dispute, for example, for:

• Items not received
• Items significantly not as described
• Items damaged during shipping (with evidence)
• Counterfeit items sold as genuine
• Missing accessories or parts that were included in the listing
• Withdrawal from a contract with a trader, where the law gives you that right: see Section 4.4 of the Terms of Service

7.7. When this procedure does not apply

The Lotify dispute procedure is not for the cases below. This does not limit your rights under the law:

• Change of mind after winning, where the seller does not act as a trader. Where the seller acts as a trader, by law you may withdraw from the contract within 14 calendar days, and section 6 applies
• Minor differences that don't materially affect value or function
• Problems reported after your card has been charged following your confirmation of receipt
• Problems reported after your card has been charged or the hold has been cancelled
• Prohibited items (weapons, drugs, etc.): these violate our Terms of Service

9.9. How to Report Issues

If you encounter a problem:

• For problems with a purchase: press Report Problem in My Purchases
• For suspected fraud: Report the user through their profile
• For urgent matters: Contact us directly at contact@lotify.ge
• Phone support: +995 550 05 01 88

10.10. Contact Us

For questions about payment or disputes, reach out to us.

For full contact details, visit our Contact page

Prixio LLC (Identification Code: 405842842)