Terms of Service

1. Acceptance of Terms and Prixio's Role

These Terms of Service ("Terms") are a legally binding document that governs the relationship between you and Prixio LLC ("Prixio", "we"). Prixio LLC has identification code 405842842. Its address is Tbilisi, Vake-Saburtalo District, Avto Varazi Street No. 107, Block 3, Apt. 36, Georgia. Email: contact@lotify.ge. Phone: +995 550 05 01 88. Prixio operates the Lotify online auction platform ("Lotify", "Platform"). You accept these Terms by ticking the box when you register or on the acceptance screen shown on the Platform. We record which version you accepted and when.

Prixio operates the Platform. It is not the seller and does not own the goods. The contract of sale is concluded between the seller and the buyer. Prixio LLC acts in the sale process only in the name of and on the instructions of the seller, as a commercial intermediary. Prixio does not act in the name or on the instructions of the buyer and is not a party to the contract of sale. The Platform operates under the laws of Georgia, including the Civil Code of Georgia, the Law of Georgia on Electronic Commerce, the Law of Georgia on Consumer Rights Protection and the Law of Georgia on Personal Data Protection.

If you do not accept these Terms, you must not use the Platform. Section 18 sets out how these Terms can change.

By publishing a listing, the seller instructs Prixio and authorises it, on the seller's side only, to: (a) publish the listing; (b) conclude the contract of sale in the seller's name with the winning bidder; (c) ask the bank to place, capture or cancel the hold on the buyer's card under Sections 7 and 9; (d) receive the price through the bank for transfer of the seller's share to the seller's IBAN; (e) keep the commission under Section 6; (f) forward withdrawal notices and run the dispute procedure under Sections 4.4 and 9. The seller gives these instructions in advance, and they apply to every sale of that listing.

In these Terms: a "bid" is an amount you offer for an item in an auction; the "increment" is the minimum step by which a new bid must exceed the current highest bid; a "trader" is a person acting in the course of commercial activity; a "consumer" is a natural person buying mainly for personal use; a "business day" is Monday to Friday, Tbilisi time, and public holidays are counted as business days; a "calendar day" is every day of the week; the "bank" is Bank of Georgia; to "capture" an amount means that the bank charges the blocked amount to your card.

You conclude contracts on Lotify electronically, in these steps: you read the listing, enter a bid amount, check the confirmation step and then place the bid. On the confirmation step you can go back and correct the amount, because a placed bid cannot be changed. The Platform is available in Georgian and English. These Terms are always available at lotify.ge/terms, where you can save or print them. The result of an auction and each later step of the sale appear in My Purchases for the buyer and in My Sales for the seller.

2. Accounts and Eligibility

• You must be at least 18 years old (the age of legal capacity under Article 12 of the Civil Code of Georgia) to register and use the Platform. By registering, you confirm that you have reached the age of majority.
• You must provide accurate, current, and complete information during registration. Providing false information may result in account termination and legal consequences under Georgian law.
• Each natural person may hold only one account. Creating several accounts is prohibited and is a ground for the measures in Section 19.
• You are responsible for keeping your login details confidential and for actions taken through your account, unless someone else used the account without your permission and you were not at fault. Tell us without delay about any unauthorised access.
• We may suspend or close accounts on the grounds and in the way set out in Section 19.

3. Seller Verification Requirements

To sell items on Lotify, you must complete seller verification. This process is designed to ensure trust and safety on the Platform.

• Verification requires: (1) a photograph of the front of your Georgian ID card, (2) a photograph of its back, (3) a selfie holding that ID card, (4) your full name, (5) a contact phone number, which the form records with the Georgian country code +995, (6) your city and address in Georgia. A postal code is optional. Each image must be a JPEG, PNG or WebP file of no more than 10 MB.
• To sell, you must also provide an international bank account number (IBAN) for a GEL account in your own name. We compare the account holder's name with your verified name. If the check cannot be completed automatically, our team reviews the IBAN by hand. The bank can transfer your share only to a verified IBAN. If your IBAN is not verified by day 9 after a hold is placed, the hold is cancelled under Section 7.
• Before you publish a listing, you must state in Settings whether you sell as a private person or as a trader. You cannot publish a new listing until you have done so. A trader must also give a business name, address and contact email, and these are shown to buyers. You must state this truthfully and keep it correct. You must not present yourself as a private person when you act in the course of commercial activity. You can change from trader to private person only when you have no open listing, no sale awaiting payment and no unsettled sale. The rights the buyer has under Section 4.4 depend on your status.
• Listing limits are set by your trust level, not by verification on its own. A new seller may keep 3 active auctions with up to 5 photos each; at the basic level this rises to 10 auctions and 8 photos. The value of a single item, meaning the higher of its starting price and reserve price, may not exceed 500 GEL for a new seller or 2 000 GEL at the basic level.
• A trusted seller may keep 50 active auctions with up to 10 photos each, and the premium level, which we assign manually, allows 200 auctions and 15 photos. Completing verification raises your trust score and is one of the things that moves you up a level, alongside account age, completed sales and dispute history. The item value limit is 10 000 GEL for a trusted seller and 50 000 GEL at the premium level.
• Our team reviews verification documents by hand. We will email you as soon as your verification is reviewed, and the result will also appear on your verification page. We may ask for additional documents. Verification means only that our team has reviewed the documents listed above. It is not an assurance about the seller or about any item.
• We may suspend your account if we find that submitted documents are fraudulent, that you have breached these Terms, or if we receive multiple valid complaints about you. While your account is suspended, you cannot sell or bid.

4. Auction Rules

4.1 Placing Bids

• Read the listing before you bid. The listing shows the seller's status and the delivery methods with their charges. Before your bid is placed, a confirmation step shows them again, together with your position on withdrawal, your bid, your duty to pay within 48 hours if you win, and the amount the bank then blocks on your card for up to 10 calendar days. Your bid is placed only when you press the button on that step. If you choose Georgian Post, you pay its charge at the post office, and it is not part of the hold (Section 6).
• A listing is an invitation to bid. Each bid is your binding offer to the seller to buy the item for the amount of the bid, under the Civil Code of Georgia (Articles 329-330). Your offer lapses when another valid, higher bid is placed, or when the auction ends, unless yours is the highest bid.
• Bids cannot be cancelled or changed once placed. This does not affect your rights under Section 4.4.
• Each new bid must exceed the current highest bid by at least the minimum bid increment specified in the listing. The increment is shown on each listing's page and is currently 5 ₾ for every listing.
• Automatic extension: if a bid is placed within the final 2 minutes of an auction, the end time is automatically extended by 2 minutes. This can happen at most 3 times on any one auction; after the third extension the auction ends at its scheduled time regardless of further late bids.

4.2 Auction Completion

When the auction ends, Prixio, in the seller's name, accepts the highest valid bid, and at that moment the contract of sale is concluded between the seller and the winning bidder. If the listing has a reserve price and the highest bid does not reach it, no contract is concluded when the auction ends, but the seller may accept the highest bid within 48 hours of the end of the auction. After that the seller can no longer accept it and no contract is concluded. If the seller accepts it, the contract is concluded on acceptance and the 48 hours to pay run from that moment. In every other case the winner has 48 hours from the end of the auction to pay. The exact deadline is shown on the purchase in My Purchases. Failure to pay within this deadline is a breach of contract. If the winner does not pay, the seller may send the next highest bidder a second-chance offer, which binds that bidder only if the bidder accepts it.

4.3 Prohibition of Artificial Price Raising

Raising a price artificially is prohibited. This includes bids on your own lot, placed directly or indirectly, and the use of associates or coordinated bidders to manipulate the price. Such conduct may be fraud under Georgian law. The Platform uses automated systems that analyse bidding patterns. We may close the accounts involved under Section 19 and report the conduct to law enforcement.

4.4 Right to Withdraw from the Contract

Your rights after winning an auction depend on whether the seller acts as a trader. The listing and the bid confirmation step show the status the seller has stated, and for a trader also the business name, address and email. The seller states this and Lotify does not verify it. If no status is stated, ask the seller before you bid, by a question on the listing or through contact@lotify.ge. Your rights under the law depend on how the seller in fact acts, not only on what the seller states. Prixio is not the seller.

Where the seller acts as a trader

If the seller acts as a trader and you buy as a consumer, then by law you may withdraw from the contract, without giving a reason, within 14 calendar days. The period runs from the day you, or a person you name other than the carrier, take possession of the item.

To withdraw, send the seller the model form below or another clear statement within that period. It is for you to show that you sent it in time. Send it to the seller's email or address, shown on the listing and in the email you receive when you win. You may also send it to contact@lotify.ge, and you should use that address if the seller's details are not shown. We forward notices sent to that address to the seller and confirm receipt to you by email without delay.

The seller must refund the amount you paid in full, including the standard delivery charge, without delay and no later than 14 calendar days after receiving your notice. The seller need not refund the extra cost if you chose delivery more expensive than the standard offered. The refund is made by the same means of payment you used, unless you agree to another means at no extra cost to you. The seller may refuse the refund until the item is returned or you provide proof of dispatch, whichever comes first, unless the seller has undertaken to collect the item.

You must return the item without delay and no later than 7 calendar days after sending your notice, unless the seller has undertaken to collect it. You pay the direct cost of return, unless the seller has agreed to pay it. You answer for a reduction in the item's value only if it results from use beyond what was needed to establish its nature, characteristics and functioning.

Capture does not end this right. The timeline in Section 7 governs payment timing only, so the amount may be captured while your 14 days are still running. After capture, the refund is due directly from the seller, because Lotify has no refund route in the product. If the amount has not yet been captured, you may open a dispute under Section 9 with the reason "Withdrawal from the contract". This is the permitted way to stop capture during the statutory period: capture stops while the dispute is open, and if the dispute is still open on day 9 the hold is cancelled under Section 7. Send the notice described above as well, so that you meet the withdrawal period.

This right does not apply where: (a) the item was made to your individual order or clearly adapted to your personal needs; (b) the item is perishable or has a short shelf life; (c) the item was sealed, the seal was broken after delivery, and it cannot be returned for health or hygiene reasons; (d) the item is a sealed audio or video recording or software and the seal was broken after delivery; (e) the price is 30 GEL or less. On Lotify the 30 GEL limit is applied to the item price together with the delivery charge.

Where the seller does not act as a trader

Where the seller is a natural person not engaged in entrepreneurial activity and does not act as a trader, the no-reason withdrawal under the Law of Georgia on Consumer Rights Protection does not apply, and the sale is governed by the Civil Code of Georgia. You keep your rights under the Civil Code if the item is defective, is not as described or is not delivered. A seller may limit liability for defects only by saying so in the listing, and such a limit has no effect for a defect the seller deliberately concealed. A private seller's address and email are not published. To contact such a seller about a problem with an item, write to contact@lotify.ge and we forward your message.

4.5 Seller Obligations

Sellers must: (1) provide accurate and complete descriptions of items, (2) disclose all known defects, (3) use genuine photos of the actual item being sold, (4) dispatch the item within 2 business days after the hold is placed, unless the buyer is collecting it in person, (5) record the carrier and tracking number on the Platform when the item is shipped. A misleading description may be fraud under Georgian law.

After capture, the seller must pay the buyer any refund due by law or by agreement, including on withdrawal under Section 4.4 and for defects or non-delivery. The seller pays it directly to the buyer. Lotify has no route to reverse a captured amount. The seller may not deduct Prixio's commission from a refund owed to the buyer.

5. Payment Terms

• All transactions on Lotify are conducted only in lari (GEL). A bid is a price for the item alone. Any delivery charge is shown separately and added to the total before you pay.
• You pay through Bank of Georgia by card, Google Pay or Apple Pay. You enter your card details on the bank's own page. We do not receive or store them.
• Winners must pay within 48 hours of the auction ending. The time remaining is shown on the purchase in My Purchases.
• When you pay, the bank blocks the total amount on your card for up to 10 calendar days. This hold is financial security for the seller and is not a payment: the money is not charged at this stage. The amount is then either captured, meaning charged to your card, or the hold is cancelled, as set out in Section 7. If the bank cannot capture the amount or the hold lapses first, you are not charged, as Section 7 explains. How quickly a cancelled hold disappears from your card depends on the bank that issued your card.
• Failure to pay within the deadline results in a non-payment warning on your account, shown on the My Strikes page. Each warning stays on your account for 6 months and then expires. Three active warnings trigger a 30 day bidding restriction. If you believe a warning was issued in error, you can appeal it from the My Strikes page.
• The seller's commission is set out in Section 6. The transfer of the seller's share is set out in Section 7.
• A cancelled hold is not a refund, because nothing was charged. Refunds after capture are covered by Sections 4.4, 4.5 and 9.

6. Fees and Commission

• Buyers: Lotify charges buyers no platform fee and no commission. The winning bid is the price of the item, and Lotify adds nothing of its own on top of it.
• A delivery charge is not a Lotify fee. If you ask the seller to ship the item, the seller sets the delivery charge and it is added to the amount you pay. Self-pickup carries no delivery charge. If you choose Georgian Post, you pay the post office directly when you collect the item, so that amount is not part of what you pay on Lotify.
• You choose the delivery method before you pay, and every option shows its charge. The amount blocked on your card is the winning bid plus the delivery charge for the method you chose, and that total is shown on the bank's payment page before you confirm.
• While the auction is running, the listing shows each delivery method the seller offers and its charge. The confirmation step shows them again before your bid is placed, with the amount the bank may block. You choose the method after you win. A bid commits you to the price of the item, and the charge for the method you choose is added to it. The exception is Georgian Post: the post office sets the charge by its own tariff and you pay it there when you collect the parcel, so it is outside the card hold. If a listing shows no delivery method, ask the seller before you bid.
• Sellers: Prixio charges a commission, in its own name, for its own service. It is charged only on a captured sale and stays with Prixio on capture. If the hold is cancelled, there is no commission. The commission is calculated on the captured amount, which includes any delivery charge you set.
• The commission is progressive. Each rate applies only to the part of the amount within its band: 0.5% up to 50 GEL; 1% from 50 to 100 GEL; 1.5% from 100 to 200 GEL; 2% from 200 to 500 GEL; 3% above 500 GEL. For example, the commission on a captured amount of 300 GEL is 4.25 GEL.
• If a captured sale is later undone, including on withdrawal under Section 4.4, the buyer's refund is the seller's duty and covers the full amount the law requires. The commission stays with Prixio unless the law requires otherwise or Prixio agrees to return it.
• Prixio bears the bank's fee for transferring the seller's share to the IBAN. Lotify deducts nothing from the seller's share other than the commission.
• We may change the commission or introduce a fee with at least 30 days' notice, as set out in Section 18. A change never applies to auctions already live, bids already placed or sales already concluded.
• The seller alone is responsible for determining and paying taxes on sales and for any registration. Prixio's income from a sale is its commission, and it invoices or records only that. Prixio does not withhold or declare taxes on the seller's behalf, unless the law requires it. Prixio may disclose information when legally required by the tax authority. Where the seller acts as a trader, the seller gives the buyer any invoice or tax document.

7. Card Hold, Capture and Cancellation

After an auction, the amount is handled in the steps below. These steps govern payment timing only. "Capturing" the blocked amount means it is charged to your card.

1. Step 1: Within 48 hours of winning, you pay and the bank places a hold on your card for up to 10 calendar days. The money is not charged.
2. Step 2: The seller must dispatch the item within 2 business days after the hold is placed and record the tracking details on the Platform. Delivery status is recorded by the seller and is not verified by Lotify.
3. Step 3: When you receive the item, check it and either confirm receipt or open a dispute. The seller may mark the item as delivered, but that is only a status recorded by the seller. It is not verified by Lotify and does not cause the amount to be captured.
4. Step 4: The amount is captured when you confirm receipt, or on day 9 after the hold (216 hours) if no dispute is open, whichever comes first. On day 9 the amount is captured even if the item has not been marked delivered or has not reached you, unless a dispute is open. If you have a problem, open a dispute before then. If the seller's IBAN is not yet verified, capture waits, and the hold is cancelled if the IBAN is still not verified on day 9.

On capture, the bank sends the seller's share to the seller's verified IBAN and the commission stays with Prixio. The amount passes through Prixio's merchant account at the bank, and the bank then transfers the seller's share. Timing of the transfer depends on the banks. If the bank reports that the transfer failed, our support team contacts the seller. If the bank cannot capture the amount, or the hold lapses at the bank before capture, your card is not charged, the seller is not paid through Lotify for that sale, and our support team contacts both of you.

Capture happens under the seller's standing instruction to Prixio. Your confirmation of receipt is information that triggers that instruction; it is not a payment instruction from you to Prixio. Your duty to pay the seller the price is performed when the amount is captured.

The hold is cancelled and you are not charged if:

• the seller misses the dispatch deadline;
• the outcome of a dispute is that no amount is captured;
• a dispute is still open on day 9;
• the seller's IBAN is not verified by day 9.

If a dispute ends with a reduced amount, only that amount is captured and the rest is unblocked.

If you collect the item in person, there is no dispatch deadline. The amount is captured when you confirm receipt, or on day 9 if no dispute is open, whichever comes first. The seller may record the handover on the Platform, but Lotify does not verify it and it does not cause the amount to be captured. If you did not receive the item, open a dispute before day 9. Confirm receipt only once you have the item.

None of these steps, and no silence on your part, limit your rights under the law. These include the 14-day right to withdraw where the seller is a trader, your rights over defects, and your access to the courts and to the Competition and Consumer Protection Agency.

8. Shipping & Delivery

• Sellers are responsible for: (1) properly packaging items to prevent damage, (2) dispatching within 2 business days after the hold is placed, (3) using a shipping method with a tracking number where the item is shipped, (4) recording the tracking information on the Platform. If no tracking information is recorded by the deadline, the hold is cancelled and the buyer is not charged. Lotify does not check that a recorded tracking number is genuine.
• When a seller ships an item they record a tracking number and pick a carrier from the list the Platform supports, currently Georgian Post or Other. Lotify stores those details and links to the carrier's own tracking page where one exists. It does not query carriers directly, so the delivery status shown is the one the seller records, and Lotify does not verify it.
• Delivery charges: self-pickup is free. Where you ask the seller to ship, the seller sets the charge when creating the listing and it is added to the amount blocked on your card. Where Georgian Post is used, you pay the post office directly when you collect, and that amount is not part of what you pay on Lotify.
• Buyers must provide accurate delivery addresses. Sellers are not responsible for delivery failures caused by an incorrect address given by the buyer.
• If an item is damaged, late or missing, or if it is marked delivered but did not arrive, open a dispute before the amount is captured. If the item is damaged, photograph the damage. Late delivery after dispatch triggers no automatic step on Lotify. Where the seller is a trader and you are a consumer, the law requires delivery within 30 calendar days unless agreed otherwise, and the risk passes to you when you take actual possession of the item.
• Currently, Lotify operates only within Georgia. International shipping is not supported.

9. Returns, Refunds and Dispute Procedure

Lotify does not run a returns service. Your right to withdraw from a contract is set out in Section 4.4. This Section does not limit it.

You may use the dispute procedure if the item: (1) differs significantly from its description, (2) was not delivered, (3) is counterfeit, (4) arrived damaged, (5) is the wrong item or has missing parts, or (6) has another problem. You may also use it, with the reason "Withdrawal from the contract", where the law gives you the right to withdraw under Section 4.4. A change of mind where the seller does not act as a trader is not a reason for a dispute.

• Only the buyer may open a dispute, from My Purchases, and only before the amount is captured or the hold is cancelled. An open dispute stops capture.
• After capture, Lotify has no refund route in the product. Your rights under the law remain, and you exercise them directly against the seller.
• We ask the seller to respond within 48 hours. A missed response does not by itself settle the dispute.
• The dispute procedure is an internal process that Prixio runs under the seller's advance instruction. Its only effect is whether Prixio asks the bank to capture the amount, capture a reduced amount or cancel the hold. We try to finish the review before day 9. If the dispute is still open on day 9, the hold is cancelled and the dispute is closed.
• The buyer or the seller may ask Prixio to review the outcome within 7 calendar days after it is recorded. A review cannot undo a capture or cancellation that has already happened. A dispute closed on day 9, or closed because the seller missed the dispatch deadline, has no review.
• Both parties should describe the issue as fully as possible in writing. The dispute form has no file upload at present, so the review uses those descriptions together with the listing and the transaction and shipping records held by the Platform. Keep any photos of damage, as we may ask for them by email.

The outcome is not a decision on who is right. It binds neither the buyer nor the seller, and it does not replace the courts or the Competition and Consumer Protection Agency.

Cancelling a hold does not decide who is right. The seller keeps any claim against the buyer, and the buyer keeps any claim against the seller. Prixio is not a guarantor of either party's performance and does not cover the price if a hold is cancelled.

You may at any time file a complaint with the Competition and Consumer Protection Agency of Georgia (gcca.gov.ge) or go to the courts of Georgia. You do not need to use the dispute procedure first.

10. Chargebacks

A chargeback is a procedure under card scheme rules in which a card issuer or cardholder disputes a completed transaction. The following applies:

• The contract of sale is between the seller and the buyer. If a chargeback results from the seller's breach of that contract, including non-delivery or an item not as described, the seller is responsible for it.
• Prixio LLC is the merchant registered with the bank for accepting card payments on the Platform. This role exists only toward the bank and does not make Prixio a party to the contract of sale. If the bank debits Prixio for a chargeback for which the seller is responsible, Prixio may claim that amount from the seller through the means established by law.
• Repeated chargebacks caused by a seller's breach are a ground for the measures in Section 19.

11. Prohibited Items & Content

The following items and content are strictly prohibited on Lotify. Violations will result in immediate listing removal, account suspension, and may be reported to authorities:

• Firearms, ammunition, explosives, knives designed as weapons, and any items classified as weapons under Georgian law
• Narcotics, controlled substances, drug paraphernalia, and prescription medications
• Stolen property or items obtained through illegal means
• Counterfeit, replica, or fake branded products
• Hazardous materials, toxic chemicals, and radioactive substances
• Pornographic or sexually explicit material
• Personal data, identity documents, financial accounts, or login credentials of others
• Any item whose sale, possession, or distribution is prohibited under Georgian law
• Items requiring special permits or licenses that the seller does not possess
• Products subject to safety recalls
• Live animals or protected wildlife products

12. Content and Conduct

• By uploading content (including photos, descriptions, and other materials) to the Platform, you grant Prixio LLC a non-exclusive, worldwide, royalty-free, transferable license to use, display, reproduce, and distribute your content solely for operating the Platform, providing services, and marketing Lotify.
• You retain ownership of your content. This license terminates when you delete your content, except for content that has been shared or used in completed transactions.
• You are responsible for all content you upload. You confirm that: (1) you own or have rights to the content, (2) the content does not infringe any third-party rights, (3) the content is accurate and not misleading.
• Prohibited content includes: false or misleading information, content that infringes intellectual property rights, defamatory statements, spam or commercial solicitations outside of listings, and content that violates any applicable law.

13. Intellectual Property

• The Lotify name, logo, website design, software, and all related intellectual property are owned by Prixio LLC and protected under Georgian and international intellectual property laws. Use without permission is prohibited.
• Sellers retain intellectual property rights to their product photos and descriptions. However, by listing items, sellers grant buyers the right to use product images for personal, non-commercial purposes (e.g., resale of the purchased item).
• If you believe your intellectual property rights have been infringed, contact us at contact@lotify.ge with: (1) identification of the protected work, (2) identification of the infringing material, (3) your contact information, (4) a statement that you act in good faith, (5) a statement that the information you provide is accurate.
• If your listing was removed due to an IP complaint, you may submit a counter-notice if you believe the removal was in error.

14. Limitation of Liability

• Prixio is not the seller, is not a party to the contract of sale and does not own any item. The seller is responsible for the quality, safety and legality of the item, for the accuracy of the listing and for delivery. The buyer is responsible for payment. This does not limit any duty the law places on Prixio itself.
• We work to keep the Platform available, but it may at times be interrupted. We are not liable for loss caused by service interruptions, technical failures, data loss or cyberattacks, unless the loss results from our intent or gross negligence.
• You are responsible for your own actions on the Platform, including compliance with applicable laws and these Terms.
• For ordinary negligence, Prixio is not liable for indirect loss, and its total liability for a claim arising from your use of the Platform does not exceed the greater of the commission you paid in the 12 months before the claim or 500 GEL. These limits do not apply where the law does not allow them.
• Nothing in these Terms excludes or limits liability for intent or gross negligence, for death or injury, or any right of a consumer that cannot be excluded by law. These Terms set no sole remedy.

15. Force Majeure

Neither party is liable for failure or delay in performing obligations under these Terms if it results from circumstances that the party could not overcome and that are outside its control, including natural disasters, war or terrorism, civil unrest, government actions or restrictions, epidemics, power or telecommunications failures, or cyberattacks. The affected party must notify the other party promptly and make reasonable efforts to reduce the impact.

16. Compensation for Loss

If you culpably breach these Terms, infringe the rights of a third party through your content or listings, or violate applicable law, you must compensate Prixio for the resulting loss, including reasonable legal costs, within the limits allowed by law. This Section does not limit your rights as a consumer.

17. Governing Law and Disputes

• The relationship under these Terms is governed by the laws of Georgia. This does not limit the mandatory protections consumers have under the law.
• If you are a seller acting as a trader, disputes with Prixio are resolved exclusively by Tbilisi City Court. In all other cases, you may bring a claim in any court of Georgia that has jurisdiction under the law. These Terms do not require a consumer to go to arbitration.
• These Terms are provided in Georgian and English. The Georgian text prevails, and the English text is a convenience translation. Any ambiguity is read in favour of the consumer.
• Nothing in these Terms affects your statutory rights as a consumer. You may file a complaint with the Competition and Consumer Protection Agency of Georgia (gcca.gov.ge).

18. Changes to Terms

We may change these Terms where a change in the law, a regulator's or the bank's requirement, a change to the Platform's features or payment process, a change in fees, or the correction of an error makes it necessary. We notify you by email and on the Platform at least 15 days before a change takes effect, and at least 30 days before a change that reduces your rights or raises fees. For a change that reduces your rights or raises fees, we also ask for your express acceptance on the Platform. We record which version you accepted and when. Once a new version is in effect, you need to accept it before you place a new bid, publish a new listing or start a new payment, except a payment for a bid you placed before that date.

You may close your account without penalty before a change takes effect. A change never applies to auctions already live, bids already placed or sales already concluded.

The current version of these Terms is always available at lotify.ge/terms.

19. Closing and Suspending Accounts

• You may close your account at any time through Settings. Closing your account does not end your obligations under sales already concluded.
• We may suspend or close your account if you: breach these Terms, take part in fraudulent activity, hold several accounts, receive several substantiated complaints, or put other people or the Platform at risk. We give you reasonable notice and our reason. We act without prior notice only where this is needed to stop fraud or harm or is required by law, and we then tell you the reason without delay. You may contest the measure at contact@lotify.ge.
• When you ask to close your account, it is deactivated at once and you lose access to it, and its erasure is scheduled for 30 days later. At erasure, its live listings with no bids are cancelled. A live listing with bids, a highest bid on a live auction, an unpaid win, a live card hold, a payment in progress or an open dispute delays erasure until it has finished. Sales already concluded continue under Section 7, so their holds are captured or cancelled as stated there. Prixio keeps no sum beyond the commission on captured sales. Data retention is governed by our Privacy Policy.

20. Contact Information

For questions, complaints, or legal notices, contact us:

We aim to reply to email within 24 hours. A complaint that needs investigation may take up to 3 business days.

Send complaints about Prixio or the Platform to contact@lotify.ge. You may also complain to the Competition and Consumer Protection Agency of Georgia (gcca.gov.ge) or go to court.

For additional contact options, visit our Contact page