Contact
Last updated: February 1, 2026
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General:
contact@lotify.gePrivacy:
contact@lotify.geResponse Time
We strive to respond to all requests promptly.
Email: within 24 hours
Phone: during business hours
Disputes: within 48 hours
Frequently Asked Questions
How do I become a verified seller?
Open the 'Verification' page from the profile menu, fill in your contact information and upload photographs of both sides of your Georgian ID card together with a selfie holding it. Verification usually takes 24 to 48 hours.
How do I open a dispute?
Go to the My Purchases page, find the transaction and press Report Problem. You can do this at any time before the funds are released to the seller. Choose a reason, describe the problem, and the seller then has 48 hours to respond.
How does the escrow system work?
The amount you pay is held in an escrow account rather than sent straight to the seller. It is released when you confirm receipt, or automatically when the holding period ends: 7 days after the item is marked delivered, 14 days after payment if you collect in person, 21 days after dispatch, or 30 days after payment if no dispatch is recorded. Reporting a problem before that deadline stops the release.