Contact
Last updated: October 5, 2026
Have questions, suggestions or problems? Our team is ready to help you. Choose a communication method that is convenient for you.
Send us a message and we'll reply within 24 hours.
General:
contact@lotify.gePrivacy:
contact@lotify.geResponse Time
We strive to respond to all requests promptly.
Email: within 24 hours
Phone: during business hours
Disputes: we aim to reply within 48 hours
Frequently Asked Questions
How do I become a verified seller?
Open the 'Verification' page from the profile menu, fill in your contact information and upload photographs of both sides of your Georgian ID card together with a selfie holding it. Our team reviews documents by hand. We'll email you as soon as your verification is reviewed, and you can also see the result on the Verification page.
How do I open a dispute?
Go to the My Purchases page, find the purchase and press Report Problem. You can do this until your card is charged or the hold is cancelled. Choose a reason and describe the problem. The seller is then asked to respond within 48 hours.
When is my card charged and when does the seller get the money?
When you pay, the bank blocks the amount on your card for up to 10 calendar days. The seller must dispatch within 2 business days (Monday to Friday, Tbilisi time). Your card is charged when you confirm receipt, or on day 9 after the hold if no dispute is open, whichever comes first. The bank then transfers the seller's share to the seller's verified IBAN. The hold is cancelled and you are not charged if the seller misses the dispatch deadline, if a dispute review ends in a full cancellation, if a dispute is still open on day 9, or if the seller's IBAN is not verified by day 9. If you collect in person, the same applies: your card is charged when you confirm receipt, or on day 9 if no dispute is open, whichever comes first. On day 9 your card is charged even if the item has not reached you, unless a dispute is open, so if there is a problem, open a dispute before then. The seller can mark the item delivered, but delivery status is recorded by the seller, is not verified by Lotify and does not trigger the charge.